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Connectivity Issues - 30th July

Resolved At July 30, 2018 16:28

We are currently investigating an issue which may be affecting multiple customers. An update will be posted when more information is available.

Latest Update

Updated at July 30, 2018 16:28 by Melbourne Support

We believe to have completely isolated the issue causing packet loss and all services should be returning to normal.

If you're still having issues you believe may be a result of this, please get in touch with our support team who will be happy to investigate.

Previous Updates (4) — Show

Updated at July 30, 2018 14:12 by Melbourne Support

We're still investigating reports of low levels of packet loss in the Manchester network - the situation appears to be improved but not completely resolved as yet.

Updated at July 30, 2018 13:03 by Melbourne Support

We have isolated a probable cause and are now in the process of isolating it from the Network looking towards stabilisation.

Updated at July 30, 2018 11:42 by Melbourne Support

Some customers may be experiencing some packet loss externally - This is currently under investigation

Updated at July 30, 2018 11:29 by Melbourne Support

We have isolated this fault to an issue with custfw7 in Turing House.

This cluster has been failed over to the backup node and services are now coming back. We are still investigating the cause